Protecting your personal data is Grapwin's top priority. This privacy policy explains what data we collect, why we collect it, and how we keep it secure.
Grapwin never sells your personal data to third parties. We use data solely to improve our services and meet legal obligations.
Grapwin follows internationally recognized technologies and standards to keep every piece of your data secure.
All data transfers on the Grapwin platform are secured with bank-grade 256-bit SSL encryption. No third party can read or intercept your information.
Your name, address, phone number, and payment details are never sold to advertisers or third parties. Grapwin strictly prohibits the commercialization of user data.
Grapwin complies with the European GDPR standard, one of the world's strictest data protection laws. This means you have full control over your own data.
You may request the deletion of your personal data at any time. Unless a legal obligation applies, Grapwin will action your request within 30 days.
Grapwin collects only the information strictly necessary to provide its services. We do not request excessive or irrelevant data — data minimization is a core principle.
Grapwin is fully transparent about where and how your data is used. No data is used for hidden purposes — every practice is documented in this policy.
Grapwin collects different types of data for different purposes. This data falls into two main categories — information you provide directly and information collected automatically. Full details are outlined below.
A) Information you provide directly:
B) Automatically collected information:
Grapwin uses your data only for specific, legitimate purposes. Each purpose is clearly outlined below so you know exactly where your information goes.
| Data Type | Purpose of Use | Legal Basis |
|---|---|---|
| Name, Email, Mobile | Account Creation & Communication | Contract Performance |
| National ID | KYC Verification & Age Confirmation | Legal Obligation |
| Payment Information | Deposit & Withdrawal Process | Contract Performance |
| IP & Device Information | Fraud Prevention & Security | Legitimate Interest |
| Game & Transaction Logs | Dispute Resolution & Audit | Legal Obligation |
| Browsing Data | Service Improvement & Personalization | Legitimate Interest |
Grapwin uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience. Grapwin uses three types of cookies.
Grapwin never sells or rents your personal data to third parties for commercial purposes. However, there are limited circumstances in which data may need to be shared.
Grapwin does not retain data longer than necessary. A specific retention period is defined for each type of data.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | For the duration of the active account + 5 years | Legal Obligation |
| KYC Documents | 7 years after account closure | Regulatory Requirements |
| Transaction History | 7 Years | Financial Regulations |
| Game Log | 3 Years | Dispute Resolution |
| Marketing Preferences | Until Consent is Withdrawn | Consent-Based |
| Cookie Data | 30 Days – 1 Year | By Cookie Type |
Once the retention period expires or you submit a deletion request, Grapwin securely destroys your data in a way that is not recoverable.
As a Grapwin user, you have a number of important rights over your personal data. These rights are recognized under GDPR and international data protection laws.
You can find out what information Grapwin holds about you.
You may request corrections to any inaccurate or incomplete information.
Under certain circumstances, you may request that your data be deleted.
In certain cases, you may request that the processing of your data be restricted.
You have the right to receive your data in a machine-readable format.
You may object to the use of your data for marketing or profiling purposes.
Grapwin has implemented both technical and organizational security measures to keep your data safe. We consistently follow the steps below to ensure that protection.
Grapwin works with a number of trusted third-party service providers to operate its platform. All partners are bound by data processing agreements with Grapwin and are required to uphold the same privacy standards.
Grapwin is strictly for users aged 18 and above. We do not knowingly collect or process personal data from minors. Age is verified at registration, and KYC documents may be requested in cases of doubt.
Grapwin may update this privacy policy from time to time. For significant changes, advance notice will be sent to your registered email and the revision date on this page will be updated.